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Returns must be initiated within 21 days of receiving your order. Items must be unused and in the original packaging. Use our return portal: https://adaxas.webshipper.io/returns_public/1 to initiate the return process with your order number, email an
We do ship to most countries, however, there are a few that we are unable to send to.
Customs are not included in the price. If you live outside of the EUROPEAN UNION custom might apply. If you refuse to pay customs you will be charge for sending the parcel bag and any other fees regarding this proces. It will be deducted in their ref
Orders can be canceled within 12 hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 10 business days for the refund to reflect in your account.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-chec
Please contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, plea
At Adax we deliver your package with the best possible option for your country. This could be GLS, UPS, FEDEX etc. All orders are shipped from our warehouse in Denmark within 1-3 weekdays from order placement. Orders placed on a Friday after 11.00 AM
To apply a promo or discount code:. • Proceed to checkout and enter your code in the Discount Code field. • Click Apply to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble entering your
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
We offer fast and free shipping for orders over 200 EUR within the EU. Orders shipped outside EU are subject to taxes and duties that in some cases are paid for by the customer. Please contact [email protected] for more specifics.
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
We’re sorry your item(s) have arrived damaged!. Unfortunately, we can't guarantee anything when handeling over the parcel to our shipping company. We’ll do our best to help you if something have arrived damaged. Please email our team at web@adaxshop.
RFID stands for Radio Frequency Identification and is used in modern credit cards to enable contactless payments – meaning the card doesn’t need to touch the terminal. Unfortunately, this also means that your card information can potentially be read
Yes, we have several bags that can be worn both as shoulder and crossbody bags. These styles come with two straps – one shorter for wearing over the shoulder, and one longer strap for crossbody use. Some great options include:. Salerno Shoulder Bag E