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ADAX

If you're in need of help regarding ADAX products, you may find it here.

ADAX HELP CENTER

How do I track my order?

How do I get my tracking number?

Why can't i track my order?

Do you ship worldwide?

How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Will I be charged for customs?

About tariffs and customs charges

Shipping and Tracking

What methods of payment do you accept?

Why Isn’t Klarna Payment Working?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

My promo code isn’t working

Where do I get promo codes/discounts?

How do I use a gift card for my purchase?

How do I purchase a gift card?

When will I recieve my gift card

I did not recieve my gift card

How do I cancel my order?

What is your cancellation policy?

Orders and Payment

I chose the wrong delivery address or parcel shop – can you change it?

Order is marked delivered but not here

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Order Issues

What is your return/exchange policy?

How do I make a return?

Do I need to return a promotional item if I return my order?

Can I get a return label?

The return portal is not working

How do I initiate an exchange?

How do I get a refund?

When will I get my refund?

Returns

Where can I find the size of a bag?

What are your bags made of?

Product Care

Can I use the Adax Care Balm on all bags?

About Suede

What is RFID protection and how does it work?

Product Information

How do I sign up for the newsletter?

What are the benefits? Why should I sign up?

Newsletter & Membership

What is ReuseMe?

Are the pre-loved bags in good condition?

Why buy a ReuseMe bag?

Can I return a ReuseMe bag?

ReuseMe

When is the Easter campaign valid?

What is the offer?

How do I get a free flower charm?

Can I get a free charm if I placed my order before the campaign started?

I have already placed an order – can I still receive the charm?

Easter Campaign: Free Flower Charm

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ReuseMe

Easter Campaign: Free Flower Charm